Help

Bombo's Cabin works in the browser or as an app added to the home screen.

When the app is opened from the home screen, it works without the browser's address bar.

Installation instructions:

See installation instructions

2.1 Joining the club

Join the club on the Bombo's Club page. On the page, you will find a membership comparison and current prices.

How to join

1. Go to the Bombo's Club page.
2. Choose the membership that suits you.
3. Follow the instructions and confirm joining.

2.2 Upgrading your membership

Free membership can be upgraded to Club membership in the My Account view or on the Club page. The payment is confirmed in the Stripe service.

How to upgrade your membership

1. My Account -> Membership or the Club page.
2. Select Upgrade your membership.
3. Confirm the subscription in the Stripe payment step.

2.3 Canceling the membership

Canceling Club membership starts at My Account -> Membership. From the membership page, open Stripe billing, where paid membership billing and renewal are managed.

How to cancel your membership

1. My Account -> Membership.
2. Select Open Stripe billing.
3. Manage membership renewal in Stripe billing or confirm the cancellation.

Note: Cancellation prevents the next charge, but the membership continues until the end of the current billing period.

2.4 Deleting the user account

The user account deletion request is made in the My Account -> Delete account section. The account is marked for deletion in 30 days.

How to delete your user account

1. My Account -> Delete account.
2. Submit deletion request.
3. Confirm the deletion request.
4. The deletion request is confirmed by email.
5. You can cancel the deletion request within 30 days from the same view.

Note: if you have an active paid membership, first go to My Account -> Membership and open Stripe billing before requesting deletion.

3.1 Content Filtering

Content filtering determines the content shown to the primary user's profile. The setting can be found at My Account -> Content filtering.

How to adjust content filtering

1. My Account -> Content filtering.
2. Select a level.
3. Save.

Note: this setting only applies to the primary user's profile. For Club members, the age limits for other profiles are set in the Profiles section.

Content levels

• Only S: shows only calm content.
• S + K7: also shows more exciting content.

Age ratings in Bombo

• S: Allowed for all ages
• K7: Prohibited for children under 7. Allowed for 4-year-olds in the company of an adult.
• Väinämöinen icon: May contain exciting scenes. Recommended to be watched together with an adult.

Additional info: The Väinämöinen icon is Bombo's own content warning, not an official age rating. If you are unsure about the suitability of the content, we recommend watching it together with an adult.

3.2 Newsletter

The newsletter setting determines whether you receive Bombo's newsletters. The setting can be found at My Account -> Newsletter.

How to change the newsletter setting

1. My Account -> Newsletter.
2. Turn the newsletter on or off.
3. Click Save settings.

4.1 Profiles

With Club membership, you can create multiple profiles under the same account. Each profile can have its own name, picture, and content level.

How to create a new profile

1. My Account -> Profiles.
2. Select Create profile.
3. Give the profile a name.
4. Choose a profile picture.
5. Select the profile's content level.
6. Save the profile.

4.2 Hiding the primary user

You can hide the primary user from the profile selection. In this case, only the created profiles will be visible in the app.

How to hide the primary user

1. My Account -> Profiles.
2. Ensure that at least one other profile has been created.
3. Enable the setting Do not show my profile in the app.
4. Save the setting.

Note: the setting only takes effect when at least one other profile has been created.

4.3 Billing and payments

Supported payment methods

Bank cards (Visa, Mastercard), Klarna, Apple Pay, Google Pay, Link, and MobilePay. Note: MobilePay works for one-time payments, but not for monthly or annual subscriptions.

Payments are processed securely via Stripe. Payment information is not saved on the site.

Billing management

• My Account -> Membership is the starting point for managing your membership.
• Open Stripe billing takes you to Stripe billing.
• In Stripe billing, you can update your payment method, check invoices, manage your subscription and membership renewal.
• Order confirmations and receipts are delivered to your email.

How cancellation affects billing

When you cancel your membership, the next automatic charge will no longer renew. Access will continue until the end of the current billing period.

Troubleshooting

• Refresh the page.
• Ensure you are using a supported browser (Safari, Chrome, or Edge).
• Check your internet connection.
• Remove the app from the home screen and re-add it if necessary.

Need help?

If the problem is not resolved with the instructions above, contact us via the contact form.

Contact us